Wednesday, August 10, 2011

An Apple A Day Keeps CRM Failure Away

Everyone has heard the saying that an apple a day keeps the doctor away. OK, now I know some of you are wondering what the heck that has to do with CRM success.  

Well, sometimes it is the little things you do each day that really contribute to CRM success: taking a half hour to train new users at their desks, working with an assistant on formatting a letter, attending a practice group meeting to better understand how CRM could help the attorneys achieve their business development goals, communicating small wins to the entire firm. These little things really do add up.

So for the next few weeks, we are going to talk about the little things we can each do to make CRM more successful…  and about apples. 

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